Privacy Policy

Last updated: January 2026

RegalOre General Trading L.L.C (“Regal Ore”, “we”, “us”, “our”) is committed to protecting the privacy and personal data of individuals and businesses who interact with us through our website, communications, and services.

This Privacy Policy explains how we collect, use, protect, and disclose personal information in accordance with applicable data protection laws in the United Arab Emirates, including the Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

1. Scope and Purpose

This Policy applies to personal information you provide to us when using our website, contacting us, or engaging with our business. It sets out:

• what information we collect

• how and why we process it

• how we protect it

• your rights in relation to it

Our aim is to be transparent and compliant with relevant legal requirements, including processing data fairly, securely, and for specified purposes only.

2. Information We May Collect

We may collect personal information that you voluntarily provide when you:

• submit enquiries or contact forms

• communicate by email, phone, WhatsApp, or other messaging services

• request information about our products or services

This may include:

• name, business email, phone number, job title, company name

• communication content you share with us

• technical information from website interactions, such as IP addresses and browser type

We only collect information necessary for legitimate business purposes and in line with applicable law.

3. How We Use Personal Information

We may use personal information to:

• respond to and manage your enquiries

• provide information or services you request

• maintain records and internal communications

• improve our website and services

• comply with legal obligations

We will not use personal information for purposes incompatible with the reason it was collected.

4. Lawful Basis for Processing

Under applicable UAE data protection laws, personal information is processed only when there is a legal basis, such as:

• consent you have provided

• performance of a business request

• compliance with legal obligations

• legitimate interests pursued by Regal Ore, provided your rights are respected

This reflects principles of lawful and transparent processing.

5. Sharing and Disclosure of Information

We may share personal information with:

• service providers who support our operations (e.g., hosting, analytics)

• professional advisers (e.g., legal, compliance)

• regulators or authorities if required by law

We do not sell personal information to third parties.

6. Data Security

We implement reasonable organisational and technical measures to protect personal information against accidental or unlawful loss, access, or disclosure, consistent with recognised standards. However, no security system is completely infallible.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, and business requirements. When no longer required, we securely delete or anonymise the data.

8. Your Rights

Under applicable UAE data protection laws, you may have rights regarding your personal information, including:

• the right to request access to your personal information

• the right to request correction of inaccurate information

• the right to request deletion in certain circumstances

• the right to withdraw consent where processing is based on consent

Where required by law, we will respond to such requests within applicable timeframes.

9. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to support essential functionality and improve user experience. Please refer to our Cookie Policy for details and choices regarding tracking.

10. Third-Party Links

Our website may contain links to third-party sites that are not operated by us. We are not responsible for the privacy practices or content of these external websites.

11. Children’s Privacy

Our services and website are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in legal requirements or business practices. The updated version will be published on this page with a revised “Last updated” date.

13. Contact Information

For questions about this Privacy Policy or to exercise your privacy rights, please contact:

Regal Ore L.L.C

Email: services@regalore.co